Ryde International Pty Ltd
- Privacy Commitment
Ryde International Pty Ltd recognises that significant trust is placed with the organisation in each respective transaction and interaction that a customer engages with. Ryde International Pty Ltd is committed to maintaining trust and confidentiality. Staff are engaged at Ryde International Pty Ltd on the understanding that they will abide by this commitment. The rights to privacy of Ryde International Pty Ltd customers are also protected by the Australian Privacy Principles in force under the Privacy Act 1988.
When do we collect information about you?
Collection of your personal information can occur through the following interactions:
- when you sign up to a loyalty program, membership account or newsletter subscription;
- when you visit one of our stores;
- when you make a purchase, submit an order, registration, requests or applications for our products or services (by phone, in person or electronically);
- when you use any of our services including when you access and use our website, or interact with us via social media or digital media;
- when you communicate with us directly (including in person, electronic forms, via telephone and social media channels such as Facebook and Instagram)
- when you interact with us during promotions, competitions, or special events;
- if you are involved in an incident in one of our stores;
- when you post a review or leave a rating on this site or complete our surveys;
- if you attend one of our functions or events;
- any other time where you may supply personal information to us.
We may also collect personal information about you from third parties including: third party service providers who provide services or functions on our behalf, such as IT service providers, delivery service providers and fulfillment managers, mailing houses, our insurers and brokers, and marketing agencies; third party sources and platforms, such as public sources, social networking sites, information service providers and third party analytics providers to whom you have provided your personal information.
We also make use of “cookies” within our Online Services such as on our websites and apps. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Why do we collect this information?
We collect your personal information for purposes necessary to sell and promote our products and services to you. In addition, we collect your personal information so that we can carry out the following actions: to provide our products and services to you; to tailor how we provide and market our products and services to you; to further processes associated with discrete projects and programs coordinated by Ryde International Pty. Ltd.; to communicate with you, including about products and services, competition results, special offers, and events which might interest you (including any associated loyalty rewards); to operate loyalty programs; to answer your questions and provide you with information or advice; to interact with you via social media and digital marketing; to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts; provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfillment managers; to carry out administration, marketing, planning, procurement, product and service development, fraud and loss prevention activities; to consider and respond to complaints made by you; to comply with laws or regulations or to comply with any directions given by regulators or authorities.
What information do we collect?
We may collect the following information from you: your name and contact details, such as your physical address, email address and phone number; payment information; your purchase history; a photograph or video surveillance recording of you if you are physically present in our stores; information required to verify your identity; images associated with direct correspondence when registering and/or applying for discrete projects and programs coordinated by Ryde International Pty. Ltd.; images associated with promotional shoots and messaging; your company name (if applicable); information about your shopping preferences/selections; account preferences, activity details and interactions (including statistics on page views and clicks), transaction details (such as payment method and where you shopped); if you are a member of loyalty programs, membership programs, etc.; statistics about visits to our websites such as domain name and the time and date our website was accessed; gender and birth date; and, any other information pertinent to your interactions with Ryde International Pty. Ltd.
We will not collect sensitive information about you unless we have your consent and the information is reasonably necessary for one of our functions or activities (unless we are otherwise required or authorised by law to collect that information). Examples of sensitive information include information about your health, race and ethnic origin. For example, if you are involved in an incident in one of our stores, we may also collect sensitive information from you (such as health and medical information).other information you may provide to us.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. Some of the steps we take to protect your information include:
- utilising security restrictions on access to our systems such as passwords, firewalls and anti-virus software;
- external and internal premises security.
We also have measures in place to detect and prevent online fraud or suspicious activity. In some instances, we may ask you to provide us with information so that we can verify your identity and payment details. There is no obligation for you to provide this information, but if we are unable to verify your identity, we may not be able to finalise your online order. This information will be used for verification purposes only. Once your details have been verified, the verification information you have provided will be deleted.
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
From time to time we may use your personal information to provide you with information about our services or the services of our promotional partners. We may provide this information in a variety of ways such as via email, post, our mobile apps, SMS and MMS. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by making a request to our Strategy Engineer (please see contact information below). Once you have told us you no longer wish to receive information about our products and services, we will no longer contact you. We will keep your basic details on our ‘do not contact’ database so that we do not contact you again.
Do we share personal information with third parties?
We may disclose information we hold to any of the following:
- our staff;
- third party service providers or contractors who provide services or functions on our behalf such as internet service providers, IT systems administrators, mailing houses, couriers, payment processes and data entry service providers;
- third party platforms and services who process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or information - these services are hosted and managed by organisations other than ourselves;
- our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
- if required by law, to any person authorised by such law - this may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities; and
- for any other purpose permitted by law.
We will not sell or trade your personal information to third parties for marketing purposes.
We take reasonable steps to ensure that the recipients (including overseas recipients) of your personal information do not breach the privacy obligations relating to your personal information.
You may access your personal information held by us by making a request to our Strategy Engineer.
Mail: 141 Murray Avenue, Renmark, SA 5341
Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we may charge a fee to cover the reasonable costs incurred by us in providing you with the information (the fee does not apply to the making of the request). If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 21 days confirming receipt of your complaint. Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Strategy Engineer is unable to address your complaint. If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint. We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992