Shipping policy

 

1. Order Processing Time

• All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• Please note that processing times may be longer during peak seasons, sales events, or public holidays.

2. Shipping Options & Costs

We offer various shipping options to meet your needs:

• Standard Shipping:

• Cost: Flat rate of $9

• Free Standard Shipping: Available for orders over $125AUD

• Express Shipping:

• Cost: Flat rate of $12

• Provides faster delivery.

All shipping costs will be calculated and displayed at checkout before you finalise your order.

3. Estimated Delivery Times

Once shipped, estimated delivery times are as follows:

• Domestic (Australia):

• Standard Shipping: 3-7 business days

• Express Shipping: 1-3 business days

• International:

• Delivery times vary significantly by destination. Please expect [e.g., 7-21] business days for international standard shipping. Express international options may be available at checkout for faster delivery.

These are estimated delivery times only. Delays can occur due to unforeseen circumstances (e.g., customs processing, weather, carrier delays).

4. International Shipping

We offer international shipping to many countries worldwide.

• Customs Duties & Taxes: Please be aware that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information.

• Compliance: You are responsible for ensuring that any products you order comply with state and federal government import regulations in your country.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

6. Shipping Restrictions

• In some. cases we will be unable to ship to P.O. Boxes or APO/FPO addresses for security reasons.

7. Lost or Damaged Packages

• Damaged Items: If you receive your order and items are damaged, please contact us immediately at info@rydeinternational.com.au with your order number and photos of the damage. We will work with the carrier to resolve the issue and arrange for a replacement or refund.

• Lost Packages: If your tracking information shows that your package was delivered but you haven't received it, please contact the shipping carrier first. If the issue is not resolved, contact us at info@rydeinternational.com.au within 7 days of the expected delivery date, and we will assist in investigating the matter.

8. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

• By email: info@rydeinternational.com.au